TERMS & CONDITIONS

My Work

My work is based on charging clients for my time, time that I use to help clients change through the provision of therapy.

I only have a relatively small number of appointments available each week.

Therefore, to help me ensure I operate in an efficient manner, bookings are subject to a 48-hour cancellation policy.

If a minimum of 48 hours notice is not given, the appointment will be charged in full.

For Monday appointments, the deadline for informing me of a change is the preceding Friday, by 1pm.

I will always try to avoid charging by filling cancelled appointments with another client, and very often I manage to do so at very short notice.

However, if the appointment cannot be filled, the cancellation charge will apply.

Payments

Payments can be made by cash, card, PayPal or electronic transfer no less than 7 days prior to your appointment taking place.

With electronic transfers, please make sure to include the appointment day together with the client’s name.

Bank details will be provided after booking or on the invoice.

Kindly note that invoices unpaid after 14 days may incur a late fee.

Communication

Text can lead to misunderstandings without tone and body language.

Therefore, concerns sent between sessions will be discussed in our next meeting.

True understanding often goes beyond text.

Together we will find a way to help you and those you love around you.

Confidentiality And Privacy

Total confidentiality is guaranteed, but if there is an indication of harm to yourself or others, I will need to address it, and I will always discuss this with you beforehand.

When providing services to clients from the same family, I will obtain informed consent from family members who initially engaged in my services, but only if they are still actively receiving my support.

For transparency and utmost confidentiality, I keep only minimal professional notes and do not retain unnecessary personal information.

I will not request personal details such as family names or addresses unless you choose to provide them.

Your Mental Well-Being Matters To Me

I am here to help you navigate life’s challenges, from stress to relationships.

Let’s grow together, but if you experience hallucinations, suicidal thoughts, or any serious mental health concerns, please seek medical attention immediately.

Professional Supervision

From time to time, as part of my commitment to offering the best possible support to my clients, I may use professional supervision.

Supervision is a normal and ethical part of counselling, hypnotherapy, coaching, NLP and related approaches.

It allows me to gain another professional perspective, explore new techniques, and find ways of helping you move forward if we ever feel that the work becomes stuck or could benefit from a different therapeutic approach.

This may include nervous system regulation, cognitive behavioural techniques, transactional analysis, neuro-linguistic programming, or other recognised therapeutic methods when appropriate.

Supervision is always used for the benefit of the client and to ensure that you receive the best possible support.

All supervision is confidential. No identifying information is shared and your privacy is always respected.

The cost of supervision is entirely covered by me as part of my professional practice.

Clients are never charged for this and are not involved in the cost in any way.

If this does not feel right for you, please feel free to let me know, ideally via WhatsApp.

If I do not hear from you, I will assume you are comfortable with supervision being part of the therapeutic process.

Thank you and I look forward to seeing you.

Valerie

SOCIAL MEDIA COMPETITION | TERMS AND CONDTIONS

1. How to Enter

1.1 To join the competition entrants will need to make a comment on the Valerie Queyrel Facebook Page using the hashtag #ItStartsWithYou

1.2 The entrants may enter more than once, each comment counts as a separate entry

2. When to Enter and Who Can Enter

2.1 The competition opens on Sunday 23rd July to Midnight Sunday 6th August

2.2 Entrants can enter at any point between these dates

2.3 Entrants may enter as many times as they wish.

2.4 The competition is only open to over 18s only.

2.5 The Winner must complete a pre-consultation with Valerie to assess suitability for therapy and if unable to travel to Valerie Queyrel’s Therapy Rooms must complete the session over Skype if appropriate to nature of session.

2.6 No travel or other expenses will be paid in association with the session with Valerie.

2.7 The prize must be taken by 31st October 2017.

3. Prizes

3.1 The prize for winning the competition will be 1 x 1Hr 121 Counselling Treatment Sessions with Valerie for 4 indidual people. If a person is pulled from the hat and they are already a winner, their name will be withdrawn and another pulled from other qualifying entries.

3.2 The prize is not exchangeable for cash

3.3 The prize is not exchangeable for other treatments or courses.

3.4 The prize is non transferable

4. Data Protection and Publicity

4.1 On entering you consent to your full name, photograph and basic information (as available via social media profiles) being disclosed on Valerie Queyrel channels or other media if you win the prize

4.2 Any personal data relating to participants will be used solely in accordance with current UK data protection legislation. By entering the Competition, you agree that Valerie Queyrel may contact you in relation to the Competition

4.3 The Competition Winner will be contacted by Valerie Queyrel. You must provide accurate contact details on notification

4.4 Valerie Queyrel reserve the right to use the image, voice, photograph, name and likeness of the Winners for publicity and in advertising, marketing or promotional material without additional compensation or prior notice to the Winner. In entering the Competition, all participants consent to such use of their voice, image photograph, name and likeness

5. Competition Rules

5.1 The Competition will run and prize awarded at the sole discretion of Valerie Queyrel.

5.2 We reserve the right to suspend or terminate your access to the Valerie Queyrel website, and to refuse entry to the Competition

5.4 We reserve the right to change the Competition rules and these terms and conditions from time to time. If we do so, we will always have the most up to date terms and conditions on the website and in the case of discrepancy between these terms and conditions and those on the Website, the Website terms and conditions will apply. Your use of the Website will constitute your acceptance of the new rules/terms and conditions

5.5 All intellectual property rights in the images or materials on the Website may not be used without express permission of Valerie Queyrel.

6. Liability and Indemnities

6.1 Except in the case of death or personal injury arising from its negligence, or in respect of fraud, so far as is permitted by law, Valerie Queyrel and its associated companies, agents and therapists exclude responsibility and all liabilities, whether direct or indirect, arising from:

6.1.1 any postponement or cancellation of the competition;

6.1.2 any changes to, supply or use of the prize; and

6.1.3 any act or default of any suppler which is beyond Valerie Queyrel’s reasonable control

6.2 Valerie Queyrel does not accept responsibility for any liability arising from treatment contraindications or compatability.

6.3 Valerie Queyrel shall not be liable, whether in tort, contract, misrepresentation or otherwise for loss of profits, loss of anticipated savings, loss of goods, loss

of use, loss or corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses

6.4 You agree to indemnify Valerie Queyrel against all liabilities, claims and expenses that may arise from any breach of your agreement with Valerie Queyrel.

7. Jurisdiction

7.1 The Competition and these Terms and Conditions are governed by English Law. England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions.